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Product Support Engineer

Zscaler, Inc.

4 - 6 years

Chandigarh

Posted: 11/07/2023

Job Description

Job Description:


RESPONSIBILITIES:


• Provide second line phone/email consultation to independently debug complex security/network problems.

• Interface with Engineering and assist the customer with testing or troubleshooting.

• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams

• Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.

• Assist in developing on-going training programs for the department.

• Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.

• Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.

• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.

• Other duties as assigned


Requirements:


• Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.

• Experience with operating systems such as Linux, Unix, and Free BSD.

• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR etc)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc

• Working knowledge of Apache and IIS Web Server administration

• Working Knowledge of networking and security products and enterprise Network Infrastructure.

• Familiarity with:

  • Network Protocol Analyzers (tcpdump, Wireshark) 
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • authentication systems such as LDAP, MS AD etc
  • VPN technologies such as IPSec and VPN clients
  • Scripting knowledge (SHELL, Python, Perl) would be appreciated.


Qualifications:

 

Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications

About Company

Zscaler is a cloud security company, with headquarters in San Jose, California. The company offers enterprise cloud security services. Zscaler was founded in 2007 by Jay Chaudhry and K. Kailash. In August 2012, Zscaler secured $38 million in funding from strategic investors. In March 2018, the company had an initial public offering in which it raised $192 million. The company is traded on the Nasdaq using the symbol ZS. Zscaler stock was added to the Nasdaq 100 on December 17, 2021.

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