Your responsibilities will include:

• Closely and proactively monitor pending unclean and blocked orders, work with functions on fast resolution
• Reduce order pending processing, and ensure smooth execution of orders & minimal escalations despite supply challenges
• Deliver consolidated order status and dashboards
• Participate & lead weekly cross-functional calls to get insights on operational trends and adjust monitoring focus
• Support monthly performance reporting with a consolidated view of root cause analysis and action plan updates
• Identify deviations and structural issues – address top offenders and actively work on structural improvements

Qualifications:

First-level university degree or equivalent experience

Typically 2-4 years of experience in a supply chain or customer service function.

Knowledge and Skills:

• Good communication skills with the ability to convey messages clearly (verbal, written, and presentation) to internal and external peers and management. Mastery of English.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of order management.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.