Manager, System Administration
TTEC Holdings, Inc.
7 - 9 years
Hyderabad
Posted: 16/08/2023
Job Description
Job Description:
• Managing Cloud Ops or Cloud infrastructure teams responsible for governance, administration, operations, compliance and to ensure a reliable environment.
• Continuously improving all services supported
• Improving Governance, Automation, Administration, and security for all aspects of the cloud (IaaS, SaaS, PaaS).
• Validating all documentation associated with the services supported and updating when appropriate.
• Event and incident management ensuring all faults are resolved within agreed SLA.
• Flexibility in work schedule as all sustainment engineering positions are shift work, this position also will include on call work.
• Working with the NOC, Sustainment, Engineering and Architecture as an escalation point and managing information and resources to drive outage bridges to resolution.
• Ensure communications between all parts of the infrastructure organization.
• Provide timely escalations and notifications as required by SOP
• Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
• Ensure all job aids, SOP and knowledge based articles are updated
• Coordinate with Architecture and Engineering on new projects handover.
• Identify and maintain Sustainment Engineering business processes.
• Provide supervision to the Cloud Sustainment Engineering staff.
• Control work schedules, duty assignments, performance evaluations and time-off requests
• Manage working relationships with other business units and maintain effective cross-functional communications
• Maintain a service oriented environment focused on problem prediction, detection and resolution
• Complete additional tasks as assigned
Skills Required:
• Education level: Associate’s degree or higher
• Relevant work experience: 7 Years
• 2 years of managing people
• Extensive Experience managing Azure, GCP, or AWS.
• Experience with networking, Microsoft technologies, O365, Active Directory, Windows Server (physical and virtual), PAM, ProofPoint and Ping
• Knowledge on the following on-premise systems or equivalents: VMware, Nutanix VMware Horizon, Cohesity, Cisco UCS, NetApp
• Understanding of the Linux operating systems
• Advanced WAN troubleshooting/problem determination
• LAN troubleshooting/problem determination
• Experience troubleshooting LDAP, DHCP, DNS
• ITIL Foundation Trained
About Company
TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado. The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. In 1986, the company moved to Sherman Oaks, California. By 1995, it had added call centers in other states. In 1996 it completed its IPO. After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina, and Brazil. Three years later the expansion continues, and centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.
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