Job Description:

Experience:

• Should have a minimum of 12-13 years of Experience.
• Should have experience on Product Development/Maintenance/Production Support/Operational Readiness/ Application Monitoring/Production Governance experience in a support organization
• Should have a lead a team of 25+ team members in Development/Support organization.
• Should have a good understanding of services and processes for fortune 1000 companies from the operations point of view.
• Good communication, presentation, and stakeholder management skills

Primary Skills:

1. Min. 5+ years of experience in Project Management activities
2. Demonstrated Leadership in high performing operational teams
3. PMP or ITIL certification
4. Good experience in PL/SQL, Snowflake, Talend, ETL Pipelines, MicroStrategy, Control M, UNIX/Linux, XML, Data Platforms & Cloud ecosystem
5. Strong verbal and written communication skills are mandatory
6. Excellent analytical and problem solving skills

Pre-requisite:

• Should be customer oriented and willing to work in 24/7 shifts
• Should be available on demand for critical issues
• Experience in setting up a support organization will be an added advantage