Skill required: Voice - Incident Management

Designation: IT Service Management Associate

Qualifications:Any Graduation

Years of Experience:1 - 3 Years

•Incident Management •Problem-solving skills •Prioritization of workload •Ability to establish strong client relationship •Commitment to quality •Ability to manage multiple stakeholders

Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts