About the Role:

This is not just a role answering questions – we’re experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to the customer, so your work can have a significant impact on our customer satisfaction, which is one of our core values.

About You

Basic Qualifications:

• You have 3+ years of customer support experience for enterprise software applications, Software as a Service companies
• You have experience with web service integrations (SOAP, WSDL, XML)
• You demonstrate proficiency in troubleshooting complex technical issues and recommend solutions.
• You understand object-oriented and relational model concepts
• 2+ years’ experience with HCM, Payroll, or Financials ERP applications

Other Qualifications:

• You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability
• You’re passionate about problem-solving and have strong analytical skills
• You love to learn and can effectively absorb new technology and features
• You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.
• You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.
• You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vital
• You’re accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multi-tasking
• You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.