Genesys Expert
Infosys Limited
9 - 12 years
Hyderabad
Posted: 23/11/2023
Job Description
Responsibilities
A day in the life of an Infoscion
• As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.
• You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.
• You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.
• You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.
• You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Educational Requirements
Master Of Science,Master Of Comp. Applications,Master Of Technology,Master Of Engineering,Bachelor Of Science,Bachelor Of Comp. Applications,Bachelor Of Technology,Bachelor of Engineering
Service Line
Engineering Services
Additional Responsibilities:
• Good knowledge on software configuration management systems
• Strong business acumen, strategy and cross-industry thought leadership
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Two or three industry domain knowledge
• Understanding of the financial processes for various types of projects and the various pricing models available
• Client Interfacing skills
• Knowledge of SDLC and agile methodologies
• Project and Team management
Technical and Professional Requirements:
• Primary skills:Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys,Network->Contact Center
Preferred Skills:
Network->Contact Center
Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys
About Company
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology, and outsourcing services. The company was founded in Pune and is headquartered in Bangalore. Infosys is the second-largest Indian IT company, after Tata Consultancy Services, by 2020 revenue figures. On 24 August 2021, Infosys became the fourth Indian company to reach US$100 billion in market capitalization. It is one of the top Big Tech (India) companies. Its annual revenue reached US$100 million in 1999, US$1 billion in 2004 and US$10 billion in 2017.
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