Engineering Program Manager ( Marketing Projects )

Job Responsibilities:  

• Manage complex projects and communicate project status clearly to stakeholders including executives.

• Lead Projects with deliverables, deadlines, and key milestones

• Lead technical discussions with stakeholders and internal teams

• Demonstrates technical leadership and exerts influence outside of the immediate team. Develops innovative team solutions to complex problems. Contributes to strategic direction for teams.

• Define technical requirements and various needs related to services and integration

• Will be responsible as a key point of contact for project issues working with multiple technical and business teams across the globe.

• Manage offshore/onshore project teams, setting proper expectations and providing timely feedback on individual and team performance, and taking corrective action when necessary

• Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and that SLAs are met

• Will be responsible for monitoring and maintaining all environments including development, QA, UAT, and production.

• Schedule, manage and effectively communicate current and future application status with all key stakeholders including senior executives, business, and technical users.

• Work with technical and architectural teams to identify improvements to stabilize production applications and provide recommendations to development managers in a timely fashion.

• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.

• Escalate, manage, and actively lead all Production Support activities including deployments, incidents, and outages

Qualifications:

• 8-10 years of project management experience in a high-availability environment.

• Experience managing DAM projects is preferred

• Experience in Agile and DevOps environments and cultures.

• Must have full life-cycle development experience in a technology-driven environment,

• Experience supporting production environments and providing Root Cause Analysis and Resolution

Additional Skills/Knowledge:

• Adobe Workfront and/or Digital Asset Management experience preferred

• Ability to provide relevant training (technical and Service Management related) to employees for skill enhancement and educational growth

• Ability to influence and lead technical conversations with varied IT support groups

• Excellent written and verbal communication skills including presentation skills and the ability to interact effectively at all levels of the organization

Preferred:

• Bachelor’s degree in computer science or relevant field of Engineering.