Customer Success Manager

Qualifications

Responsibilities/What You’ll Do:

• Be the key advocate for our Customers on behalf of Zscaler with a focus on Transformation, Engagement, and Experience
• The candidate will work with customers to maximize customer value realization by ensuring a productive partnership that meets customers’ aims
• Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.
• Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to drive value realization from
• Deliver Quarterly Service reviews to customers.
• Demonstrate the fundamental understanding of Zscaler technology and articulate the advantages of our solution against competitors.
• Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.
• Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.
• Candidate should have 4-8 years of experience working in a customer-facing role (Sales or Customer Success with a Technical background is ideal).
• Good understanding of security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
• Familiarity with Network Architectures and network routing concepts.
• Highly motivated self-starter with competitive personality and strong attention to detail.
• Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
• Exceptional communication skills in English, both oral and written.
• 4-8 years as a Systems Engineer or Post Sales Support