What will you do:

- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)

- Develop an intimate understanding of your customers’ businesses, conduct health checks

- Develop a network of champions within each account through education, coaching, and strong influencing skills

- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews

- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals

- Be an expert on trends and best practices for digital marketing and analytics

- Enlighten our customers with insights gleaned from their own data and industry trends

- Ensure customers get maximum value from CleverTap by leveraging full platform functionality

- Liaison between your customers and all the internal teams

- Handle customer concerns with confidence, putting them at ease.

What we are looking for?

Must have:

- Graduation- B.E (Any stream) / B.Sc (IT)

- Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience

- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces