Credit & Collections Spec

Job Description:

Roles and Responsibilities:

EMEA collector will own a collection portfolio in the range of $25M - $75M. Collector will liaise with customer accounts payable, field & service sales, order management, regional tax, logistics & contract manufacturers, to action on accounts receivable, orders on hold, customer disputes, new deals, payment terms & credit limit. Candidate should be familiar witregion collection practiceses & with complex businesmodelsel involving resellers, distributors & direct partners. Candidate should be able to thoroughly analyze & strategize a given collection portfolio to ensure the average due date remains at zero.

Duties & Responsibilities:

• Perform collection duties on delinquent accounts.
• Respond to customer inquiries relative to billing and/or payment problems promptly.
• Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
• Maintain complete and accurate records of all accounts.
• Handle difficult collection problemtoto eliminate the need for outside collection efforts.
• Handle all the AR adjustments creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations
• Recommend accounts to be referred to collection agenciepromptlyer.
• Online billing to our top customers

Education: Bachelor’s Degree

Skills:

• Basic knowledge of accounting, banking, and finance
• Knowledge of SAP, Cand RM is a must

Experience:

• Minimum of 2-3 years in collections
• Exposure to large ddollar-volumecustomers
• Successful record of communicating with internal and external customers
• Demonstrated problem resolution
• Demonstrated process improvement

Characteristics:

• Professional phone etiquette
• Ability to communicate (verbal and written) effectively
• Good organizational skills
• Ability to consistently meet deadlines
• Shows initiative in decision making
• Ability to set priorities
• Attention to detail
• Goal oriented
• Able to work individually (self-starter) and in a team environment
• Work in EMEA shift