Job Description:

• BRM must have a deep understanding of the Information Technology department – software, hardware, and processes – but also need the skills to effectively communicate with multiple business units and to understand their technological needs.

• Be the main point of contact between IT, Supply Chain, Marketing, Logistics, Finance, and other departments that rely heavily on technology for daily business.

• Work at a high level, overseeing the relationship between IT and multiple departments, or might work in one specific business unit as a liaison between IT and another department.

• Must partner with leaders both inside and outside the IT organization to collaborate and ensure meaningful results from our strategic initiatives.

Responsibilities:

• Provide voice of the customer feedback to IT Management on all key events and issues

• Be the customer support point of contact for IT Executive Management 

• Engagement in executive-level escalations and ensure timely executive communications to key business and IT stakeholders

• Engagement in executive level Improvement Plans on behalf of the business and providing executive communications on the status

• Provide monthly Executive Operational Reviews which include IT support status on key business metrics as well as the status of executive-sponsored action plans

• Communicate and market IT Support Strategy

• Focal support contact on process management and improvement (APQC)

• Work with business segments to identify and track Key Performance Indicators (KPIs)

Education and Experience:

• Bachelor’s degree with an emphasis on Business Administration or Management Information Systems

• 5+ years of relevant functional experience

• 3+ years of experience championing organizational change, e.g., leading initiatives, products, services, or interactions

Knowledge and Skills:

• Relevant business domain knowledge in areas of the supply chain, logistics, sales operations, customer support, or finance

• Relevant IT domain knowledge or certification in areas of ITIL process, Agile methodology, or Project Management

• Strong interpersonal skills to work effectively with team members and other business and IT groups

• Exceptional ability to lead process improvement change using positive and collaborative methods

• Capable of setting expectations with partners and achieving alignment and agreement

• Strong communication skills in writing, speaking, and presenting.

• Ability to focus on purpose, value, and results, rather than solutions

• Demonstrated understanding of information management systems and infrastructure, including IT processes and tools.