Zuora developer

Job Description Summary

A Zuora Product Support (or Technical Support Engineer) role involves providing expert technical assistance to clients, troubleshooting billing/subscription issues, and resolving bugs via tickets, chat, or phone. Key requirements include 2+ years of experience with the Zuora platform (billing, CPQ, workflows), strong SQL/API knowledge, and expertise in Order-to-Cash (O2C) processes

Job Description

Key Responsibilities

Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.

Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments.

Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.

Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).

Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.

Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.

Required Qualifications & Skills

Experience: 25+ years in application support, technical consulting, or SaaS implementation.

Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.

Domain Knowledge: Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL).

Platform Knowledge: Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.

Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.

Education: Bachelors degree in Computer Science, Engineering, or related technical field.