Zscaler

Greetings from TCS!!

Role: Zscaler Admin

Experience: 7+ years

Location: Hyderabad

Job Description:

Role Summary:

Responsible for Zscaler Internet Access (ZIA) / Zscaler Private Access (ZPA) and related services and modules. Responsible for monitoring, triaging, Policy management, Zscaler platform design, architecture, automation resolving incidents and service requests; executing runbook tasks; raising and tracking tickets; and escalating appropriately

Key Responsibilities

Monitor Zscaler dashboards, alerts,

Having extensive knowledge in ZIA,ZPA and other Zscaler modules

Responsible for creating and managing policies

Validate connectivity for newly onboarded users/locations (ping, traceroute, basic logs).

Check for and respond to user complaints about web access, SSL inspection issues, slow browsing.

Responsible installation and upgradation of ZCC connectors

Apply approved content categorization or simple policy changes (per change control).

Rapidly diagnose common access issues and implement documented workarounds.

Maintain accurate ticket records and knowledge articles.

Investigate escalated incidents: log analysis, packet capture review, proxy debug traces.

Implement and test policy changes that require more permissions/understanding.

Configure and maintain forward proxy and GRE/IPsec tunnels; validate Zscaler App (Z App) deployments.

Tune policies based on business needs and analytics.

Review and remediate false positives/negatives for blocked categories and cloud apps.

Perform license and feature usage analysis; recommend adjustments.

Coordinate with vendors (Zscaler support) for defect tickets and escalations.

Lead routine configuration audits; review admin roles, API key usage and secrets.

Participate in change advisory board (CAB) for planned policy-rollouts.

Create/maintain advanced runbooks, troubleshooting playbooks, and onboarding guides.

Oversee severity-1 incidents and coordinate cross-functional resolution.

Approve and design high-impact policy and architecture changes.

Mentor L2/L1 and perform quality reviews of runbooks.

Review security posture: SSL inspection policies, data protection/DLP alignment.

Lead projects: ZPA application segmentation, ZIA for new regions, migration from traditional proxies.