Job description :-
- Manage, escalate, and drive satisfactory resolution of customers' technical, service and infrastructure issues based on Zscaler products and technologies.
* Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Zscaler solutions (ZIA, ZPA, ZDX etc.) for customers or service providers.
* Help develop, drive implementation of and maintain best practices for effective operation of Zscaler products.
* Expected to own technical escalations from the region and drive them to resolution.
* Expected to assist on rare occasions when contacted by assigned Enterprise accounts for critical business impact P0/P1 escalations during non-operational hours.
* Create and facilitate communication channels between the bank and product management/engineering teams in Zscaler.
* Proactively inform customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction.
* Help develop and maintain content in both internal and customer-facing Knowledge Bases.
* Maintain intimate knowledge of all Zscaler products and services.
* Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements to help shape the future of the platform.