Zscaler Level 3 Engineer

Job Description

Role Purpose

Job Title: Zscaler Internet Access, ZPA & ZDX (Zscaler Web Security) Level 3 Engineer

Year of Experience :- 5 to 8 years

Job Summary: We are seeking a skilled Level 3 Engineer with expertise in Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) to join our team. The ideal candidate will be responsible for the design, implementation, and maintenance of Zscaler solutions, ensuring the security, performance, and reliability of our network infrastructure.

Responsibilities:

1. Design, implement, and maintain Zscaler Internet Access (ZIA) for secure internet and web access.
2. Handson experience in configuring SIPA
3. Configure and manage Zscaler Private Access (ZPA) for secure remote access to internal applications.
4. Monitor and troubleshoot Zscaler Digital Experience (ZDX) for network and application performance insights.
5. Collaborate with cross-functional teams to integrate Zscaler solutions into the existing network infrastructure.
6. Provide technical support and guidance to Level 1 and Level 2 engineers for Zscaler-related issues.
7. Perform regular security assessments and audits of Zscaler configurations to ensure compliance and best practices.
8. Stay updated with the latest Zscaler features, updates, and security threats to proactively address potential issues.
9. Document configurations, processes, and procedures related to Zscaler solutions.

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the  implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

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Deliver

No.	Performance Parameter	Measure
1.	Contribution to customer projects	Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.	Automation	Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3.	Skill upgradation	# of trainings & certifications completed, # of papers, articles written in a quarter

 

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