Zonal Manager - North East

Role Overview

As Zonal Manager North East , you will own the business performance and in-store execution of 50+ stores across the region. You will drive sales growth, store productivity, and frontline excellence while building a strong leadership bench. This is a hands-on role requiring deep store engagement, people leadership, and disciplined execution.

Key Responsibilities

1. Sales & Store Performance Ownership

• Drive sales growth, conversion, ticket size, and store profitability across the zone.
• Own key store KPIs and ensure consistent performance across mature and new stores.
• Identify underperforming stores and execute clear turnaround plans .

2. Team Leadership & Frontline Excellence

• Lead, coach, and develop Area Managers, Store Managers, and in-store teams .
• Build a culture of ownership, accountability, and high performance on the shop floor.
• Ensure strong hiring, training, and succession planning for critical store roles.

3. In-Store Customer Experience & NPS

• Own the end-to-end in-store customer journey and drive high NPS and repeat visits .
• Ensure consistent service quality, grooming, hygiene, and selling standards across stores.
• Use customer feedback and store audits to continuously improve experience and conversion.

4. Store Operations & Inventory Discipline

• Ensure flawless store operations with strong adherence to SOPs and audit standards.
• Drive tight inventory management , minimizing pilferage, returns, and stock ageing.
• Optimize staffing and scheduling to maximize sales productivity per store and per employee .

5. New Store Launches & Market Expansion

• Support and execute new store openings in coordination.
• Ensure stores achieve faster ramp-up and early productivity benchmarks .
• Bring local market insights to strengthen store location, staffing, and assortment decisions.

6. Performance Tracking & Actionable Insights

• Track daily, weekly, and monthly performance dashboards across the zone.
• Analyze gaps and implement quick, data-backed corrective actions .
• Share on-ground insights and best practices with the Circle leadership team.