Zonal Manager - Debt Management Services - The Wheels, New Auto Loan, New Auto Loan
Bajaj Finserv
0 - 0 years
Delhi
Posted: 08/05/2025
Job Description
| Job Purpose | • Lead and oversee end-to-end collections strategy across the country and • Responsible for achieving targets of the teams |
| Duties and Responsibilities | Strategic Leadership: • Oversee allocation of debt portfolios, deciding which channels (tele-calling, field operations) are best suited for specific types of debt. • Manage End-to-End Manpower Capacity Planning • Actively engage with the Head of Collection in data analysis, forecasting trends, and setting targets for manpower and collection goals • Stay informed about industry collection trends, integrating insights into strategic decision-making and adjusting approaches for improved performance. Operational Excellence: • Oversee the day-to-day operations of the DMS, ensuring adherence to SOPs and regulatory protocols • Monitor key performance indicators (KPIs) and implement improvements to enhance operational efficiency. • Address escalated issues from high-value customers • Act as bridge between technology team and field team. Performance Analysis and Reporting: • Evaluate key performance indicators (KPIs) post closing and generate reports to senior management • Generate monthly reports for senior management, highlighting achievements, challenges, and areas for improvement. • Validate the compliance report feedback submitted by field team to compliance team Team Management: • Participate in recruitment process to identify right talent for various roles in the team • Identify high potential talent and provide opportunity to groom them for future roles • Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. • Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. |
| Key Decisions / Dimensions | • Decisions related to customer queries and escalations • Decisions related to collection challenges on field |
| Major Challenges | • Decisions related to customer queries and escalations • Decisions related to collection challenges on field |
| Required Qualifications and Experience | ▪ Post Graduate will be preferable. |
About Company
Bajaj Finserv is a leading non-banking financial company (NBFC) in India, offering a wide range of financial services, including loans, insurance, investments, and wealth management. It operates through subsidiaries such as Bajaj Finance, Bajaj Allianz Life Insurance, and Bajaj Allianz General Insurance. The company is known for its consumer finance products, including personal loans, home loans, and business loans, as well as its digital lending and investment solutions. Headquartered in Pune, Bajaj Finserv focuses on technology-driven financial services to enhance customer experience and accessibility.
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