Zonal KAM

·       Account Management: Own and manage key accounts in the assigned zone, ensuring business retention and expansion. Foster long term strategic relationship with key customers.

·       Revenue Growth: Achieve zonal revenue targets by increasing penetration of service contracts and spare parts sales

·       Share of wallet increase: Achieve share of wallet targets for assigned key accounts

·       Customer Engagement: Conduct regular review meetings with customers to understand pain points and offer solutions.

·       Complaint Resolution: Review customer complaint reports and resolution time on periodic basis - provide support to Field teams as and when required. Review service related issues of key accounts to ensure high customer satisfaction    

·       Operational Coordination: Work closely with service workshops and dealers to ensure service quality and issue resolution.

·       Data & Reporting: Track fleet uptime, service contract adherence, and account profitability using defined analytics tools

·       Contract Negotiation: Drive zonal-level commercial negotiations for service agreements and fleet maintenance contracts.

·       Cross-Functional Alignment: Coordinate with the National KAM Head, and After Market teams to ensure efficient execution.

·       Issue Resolution: Address customer escalations related to service delays, warranty claims, and parts availability.