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Zonal Customer Operations Executive

Unilever

2 - 5 years

Mumbai, Remote

Posted: 27/09/2025

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Job Description

Requisition No - R-1166290

Job Title: Zonal Customer Operations Executive

WL- 1B

Location: Mumbai RO

Job Overview:

This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.

Scope of work:

  • Plan billing and trips based on demand and delivery schedules.

  • Assign vans and stock for dispatch, ensuring optimal load utilization.

  • Coordinate with sales teams to manage dispatch timelines and resolve delivery issues.

  • Ensure timely unloading of vehicles at depots and RS points.

  • Maintain inventory levels at RS points to meet daily sales requirements.

  • Optimize load management using available resources and fleet.

  • Monitor and manage delivery costs without impacting daily sales.

  • Track RS KPIs and ensure alignment with business goals.

  • Communicate daily requirements to RS and internal teams to maintain healthy ROI.

Qualitication:

  • Any graduate with 5+ Years of experience in logistics/fleet management

  • Strong operational and logistical planning skills.

  • Ability to balance cost-efficiency with delivery effectiveness.

  • Experience in coordinating with cross-functional teams.

  • Familiarity with inventory and dispatch systems is a plus.

"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."

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About Company

Unilever is a global consumer goods company known for its brands in food, beverages, cleaning agents, and personal care. It operates with a focus on sustainability and social responsibility, aiming to reduce environmental impact while improving the health and well-being of its customers worldwide.

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