Responsibilities

Own and manage ZIGRAM's Zoho CRM ecosystem end to end
Customize CRM modules, fields, layouts, pipelines, and access controls
Design and implement automation across lead, deal, customer, and support lifecycles
Build and maintain Deluge scripts for workflows, validations, buttons, and scheduled actions
Integrate Zoho CRM with Zoho Desk, Marketing tools, WhatsApp, telephony, and third-party systems
Configure Zoho Desk workflows, SLAs, escalations, and CRM Desk synchronization
Implement WhatsApp Business API and calling integrations with full activity logging
Create dashboards, reports, and analytics for sales, operations, and leadership
Ensure CRM data quality, hygiene, deduplication, and performance optimization
Collaborate with Sales, Support, Marketing, Product, and Engineering teams on system improvements
Troubleshoot CRM issues, identify automation gaps, and recommend scalable solutions
Maintain documentation, SOPs, process flows, and change logs for CRM adoption and scalability

Qualifications

3-6 years of experience in Zoho CRM administration, automation, or SaaS CRM operations

Required Skills

Strong understanding of CRM workflows, automation, and customer lifecycle management
Hands-on experience with Zoho CRM, Zoho Desk, and CRM/ticketing systems
Ownership mindset with a strong focus on system efficiency, data accuracy, and adoption
Solution-oriented approach with continuous learning in automation and integrations
Ability to remain composed and analytical while troubleshooting CRM and workflow issues
Strong stakeholder management skills across sales, support, and marketing teams
Excellent organizational and prioritization skills with attention to detail
Ability to manage multiple CRM initiatives and deliver within timelines
Proficient with documentation, reporting, and Microsoft Office tools
Strong listening and analytical skills with a process improvement mindset

Preferred Skills

Zoho CRM Administrator