Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

Join Infosys BPM Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk Voice Support team in Pune!

What Youll Be Doing:

• Provide top-notch support to global clients via calls, chat, and email
• Troubleshoot technical issues related to:
• VPN, Drivers, O365, Active Directory
• Operating systems & basic networking
• Microsoft Office and other productivity tools
• Work on ticketing tools such as ServiceNow, Remedy, or Control-M
• Own the issue, analyze, and provide efficient, timely resolutions
• Ensure every customer interaction adds value and leaves them satisfied

What Were Looking For:

• Excellent communication skills both verbal and written
• Strong analytical and problem-solving ability
• Confidence in handling and resolving technical queries independently
• Willingness to work in a 24x7 environment (rotational US shifts)
• Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

• Fluent English communication is a must
• 100% Work From Office no hybrid or remote option
• Comfortable with night/rotational shifts (US time zones)

Why Join Infosys BPM?

• Global brand & structured career growth
• Continuous learning and upskilling opportunities
• Exposure to world-class processes and tools
• Diverse and inclusive workplace culture

Location: Pune

Shift: Rotational (24x7), including night shifts

Mode: Work from Office only

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,

Infosys BPM

Talent Acquisition | INFY HR