Yardi Functional Consultant

Yardi Functional Consultant

Location: Ahmedabad (Onsite)

Shift: 8:00 AM 5:00 PM CST (7:30 PM 4:30 AM IST)

Experience Required: 25 Years (Relevant Experience)

Employment Type: Full-Time

About the Role

We are seeking a detail-oriented and experienced Yardi Functional Consultant to join our team in Ahmedabad. This role focuses on providing functional support, troubleshooting, system optimization, and user assistance for the Yardi Voyager platform and other integrated financial systems. The ideal candidate will have strong expertise in property accounting, ERP support, and financial systems management.

Key Responsibilities

1. Yardi Application Support & Troubleshooting

Provide day-to-day functional support for Yardi Voyager modules (GL, AP, AR, Lease Administration, Property Accounting, etc.)

Analyze, troubleshoot, and resolve system-related incidents and service requests

Manage and track issues using ticketing tools such as ServiceNow or similar platforms

Escalate complex issues to vendors and technical teams when required

Ensure timely resolution in line with SLA commitments

2. Client & Stakeholder Engagement

Act as a key point of contact for internal and external stakeholders

Communicate technical solutions clearly to finance and business users

Provide excellent customer service while maintaining system efficiency

Collaborate cross-functionally with finance, IT, and operations teams

3. Vendor Coordination

Liaise with Yardi support teams and third-party vendors to resolve high-impact issues

Monitor open cases and ensure effective follow-ups until closure

4. System Optimization & Process Improvement

Identify system gaps and recommend improvements

Participate in workflow enhancement initiatives

Develop and maintain Standard Operating Procedures (SOPs)

Contribute to continuous improvement of financial system processes

5. Documentation & Training

Create user guides and knowledge documentation

Conduct end-user training sessions on Yardi functionality and best practices

Support new user onboarding and system enhancements

Education & Qualifications

Bachelors degree in Accounting, Finance, Business Administration, or Information Technology

Required Skills & Expertise

25 years of hands-on experience in Yardi Functional Support

Strong knowledge of Property Accounting & Real Estate Finance

Experience with ERP systems such as Yardi, Oracle, SAP, or similar

Familiarity with ticketing tools like ServiceNow, Zendesk, or Jira

Proficiency in MS Excel and financial reporting

Excellent verbal and written communication skills

Strong analytical and problem-solving ability

Ability to work independently in a night shift environment