workspace one intune

◦    Endpoint Administrator: Responsible for maintaining, configuring, and ensuring reliable operation of Intune-managed endpoints.

    ◦    Configure and manage Intune settings for device enrolment, application deployment, security policies, and conditional access.

    ◦    Implement and maintain Autopilot deployments for streamlined device provisioning.
    ◦    Configure and manage Intune features like Endpoint Protection, Compliance Policies, and BitLocker encryption.
Application Deployment and Management:
    ◦    Deploy and manage various applications across different platforms (Windows, iOS, Android, macOS).
    ◦    Create and manage custom app packages and configurations.
    ◦    Monitor application usage and health status.
Troubleshooting and Support:
    ◦    Diagnose and resolve Intune-related issues using various tools and resources.
    ◦    Escalate complex problems to senior IT staff when necessary.
    ◦    Provide technical support to end users regarding Intune and devices.
Security and Compliance:
    ◦    Ensure compliance with company security policies and industry regulations through Intune configuration.
    ◦    Stay up-to-date on the latest security threats and best practices for the device management.
    ◦    Collaborate with security teams to implement and maintain robust security measures.

  ◦    Excellent customer service skills, working with minimal direction to resolve end user support requests.

    ◦    Ability to respond quickly when new tickets arrive in queue to respond, diagnose, and resolve majority of tickets without escalation

    ◦    Ability to raise change requests and implement the changes with minimal direction.