Workplace Technical Services Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What Jobs involved:--

OVERALL ROLE

This position is mainly to lead an Engineering  team dealing with all the critical engineering equipment (of   in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.

The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs

A key aspect of this role is to work in  collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests

MAJOR RESPONSIBILITIES

• Transforming to the Workspace Team of the future

• On time resolution for any sort of Engineering  problem  to enhance Occupant Experience
• Escalate technical issues where required
• Commitment to deliver the best level of service every time through attention detail
• Identify opportunities to improve technical service delivery to benefit the Workspace
• Trusted partner to deliver all GRE requirements aligned to GRE OE codes
• Strive for Continuous Improvement implementation
• Manage the  Engineers & Technician proactively
• Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Functional operational control to deliver excellence every time
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Implement and manage the change control process
• Be able to resolve problems and improve operations

• Client/Stakeholder Management (in support of the Technical Services Lead)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Communicate effectively with Clients and vendors at the ground level to create customer delight
• Work with all related parties on time delivery of all contracted services

• Leadership / Staff Management/ Team Participation

• Actively encourage an environment that supports teamwork, able to lead a team from front,  guide team to achieve the client’s expectation and Business goal

• Operational Management

• Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery
• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
• Co-ordinate with Building Facility Managers & the Business Units on Project issues
• Need to govern day to day set operational practices
• Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost  savings
• Co-ordinate with Building operation teams to set up  the best maintenance standards and practices
• Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
• Implement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
• Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Contribute to the Monthly Management Report
• To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
• Prepare thought through risk assessments for self-delivery
• Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
• Ensure to meet all service deliverables SLAs and KPIs
• When necessary raise risks to Workspace Experience Site Lead for further investigation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Escalate reoccurring problem and possible solutions to Engineering and Workspace team
• Located on site at the clients offices
• Mobile as required to cover multiple sites
• Managing all technical service contracts, including inspections and quality management of service delivery
• Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Share best practices and new ideas to further support the Workspace Experience Team
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
• Co-ordinate with Building Managers & the Business Units on Project issues
• Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
• Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
• Deliver /oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
• Follow the  SOP/EOP and training program for staff
• Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

IDEAL EXPERIENCE

• Excellent verbal and written communication skills
• In-depth technical knowledge and having analytic skill set
• Fluent in English (verbal), Hindi and the local language
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Must have Engineering Diploma/Degree in Electrical/Mechanical domain with minimum  10   years’ experience in MEP operation. Masters in Facility/Operational Management will be added advantage.
• Holder of REW A0 is preferable, but not a must;
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system  Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

What we can do for you:

• At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
• Apply today!

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Detail focussed and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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