Workplace Service Manager

J OB TITLE: Workplace Service Manager

AREA/DEPARTMENT:                       Housekeeping, Hospitality, Workspace

REPORTS TO: Location Lead

POSITIONS SUPERVISED: IFMS site lead for EBC, guest house, housekeeping, workspace, café,                                                                 hospitality, landscape

Housekeeping Responsibilities (Governance of FM operations)

Ensure maintenance of rooms of guest house, meeting spaces and corridors by adherence of the following:

1. Daily, weekly, monthly, annual cleaning schedule preparation
2. Room & washroom supplies for guest house: turnaround, cleanliness, hygiene & safety procedures
3. Room & washroom supplies for guest house: selection, order, maintain availability (includes hangers, bed linen, bath linen, stationary, crockery, cutlery, glassware, water & tea coffee supplies) of amenities
4. Guest house room : TV, connectivity (telephone, wifi, LAN) in working condition
5. Spring cleaning of upholstery, curtains, carpets, rugs etc.
6. Common area toilet supplies cleanliness, hygiene & safety procedures
7. Common area toilet supplies : selection, order, maintain availability & replenishment
8. Checklist & control register procedure for monitoring
9. Lighting level monitoring
10. Rounds, inspections & audits for maintenance of standards.
11. Hygiene and Cleanliness in Guest House

Ensure proper upkeep and maintenance of the ODC & public area and premises by adherence of the following :

1. Area snagging, reporting & follow-up for rectification of snag points
2. Wall & ceiling painting
3. Illuminated spaces (both indoor & outdoor) through functional & appropriate lights
4. Cleaning of ODC, washroom, pantry, corridors, collaborative areas, lift lobbies, glass cleaning schedule is properly planned & followed. Target d-sat as follows:
5. Employee Feedback- ODCs negative feedback <=10%
6. Employee Feedback- Restrooms negative feedback <=10%
7. Employee Feedback- meeting rooms negative feedback <=7%
8. Employee Feedback- public areas: max 2 incident /month
9. Building facade cleaning
10. Wall & Floor treatment: stone, carpet, upholstery etc

Ensure smooth functioning of Laundry & Linen room operations

Track expenses & provide inputs for budgeting on the following:

Capital Budget

Cleaning supplies budget

Guest supplies budget

Linen budget

House stationery budget

Consumable housekeeping items budget

Chinaware, cutlery, holloware and glassware budget for café & customer care

Flower budget

Horticulture budget.

Laundry expenditure budget

Workspace Management (Governance)

1. Maintain work space related data and reports in Spazio
2. Align with businesses and provide support for allotment and removal of space related requirements
3. Coordination with the BRE and site leadership team for transitions as applicable from time to time

Qualifications & Experience

• Minimum experience with 8+ years in similar role
• Location - Noida
• 5-6 years hotel experience in Housekeeping Front office or F&B Service department at a minimum level of Manager
• 5-6 years of Facility Operations in a managerial role handling hospitality or housekeeping operations