Workplace Experience Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 Assistant Manager Human Experience

 Roles, Objectives, and Key Results

Sl. No.

Role

Objectives

Key Results

1

Events Management

- Plan and finalize event dates

- Event successfully conducted as per schedule

- Coordinate event preparation

- Agenda executed smoothly

- Drive employee engagement

- Effective communication (posters, invites, MC prep)

- Vendor coordination and employee participation ensured

- Photo documentation and hosting completed

2

Snow Ticket Management

- Monitor and follow up on pending tickets

- Timely updates on pending tickets

- Track assigned and in-progress tickets

- Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services)

- Close assigned tickets

- Follow up with team for closure timelines

- Personally close assigned tickets

- Avoid resolution delays

3

Non-HK Store & Inventory Management

- Oversee Non-HK store operations

- Maintain accurate in/out inventory tracking for all Non-HK stores

- Manage inventory records

- Ensure completeness and accountability in inventory records

5

Vendor & Employee Relations

- Coordinate with event visitors

- Handling vistors

- Welcome and onboard new employees

- Distribute welcome kits (cards, bands, chocolates) to new joiners

6

Visitors/Employee Management

- Handle bordline calls

- Handle incoming boardline calls and direct clients/employees

- Manage visitor formalities and host notifications

- Guide visitors through pass policy and inform hosts

- Support event visitors in groups

- Ensure quality service for event visitor groups

- Attend and guide new joiners

- Distribute welcome kits and orient new joiners

- Maintain effective interactions with clients and employees

- Assist with app/lunch info

- Serve as go-to contact for new joiner queries

7

Slack Communication

- Monitor and manage Slack communication channel

- Monitor Slack channel for requests/messages

- Respond to or escalate queries appropriately

- Ensure prompt, clear communication

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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