Workplace Experience ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment.

Key Responsibilities

• Welcome and greet guests upon arrival, ensuring a warm and positive first impression
• Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments
• Coordinate with various departments to fulfill guest needs and resolve issues efficiently
• Process check-ins, check-outs, and handle reservation modifications

Maintain accurate guest records and preferences to personalize future stays

• Handle billing inquiries and process payments
• Provide information about property amenities, local attractions, and services
• Assist with special arrangements for VIP guests or special occasions
• Monitor guest satisfaction and collect feedback
• Ensure compliance with all health, safety, and security procedures

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field (preferred)
• 1-2 years of experience in guest services, hospitality, or customer service
• Excellent communication and interpersonal skills
• • Professional appearance and positive, service-oriented attitude
  • Problem-solving abilities and attention to detail
  • Proficiency with property management systems and booking software
  • Ability to remain calm and effective under pressure
  • Foreign language skills (advantageous)

  Skills & Attributes

  • Outstanding customer service orientation
  • Strong organizational and multitasking capabilities
  • Empathetic listening and conflict resolution skills
  • Cultural awareness and sensitivity
  • Flexible schedule including evenings, weekends, and holidays as needed
  • Professional demeanor and presentation

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.