Working Capital - Cluster Manager

Role - SME / Mid-Market Relationship Manager

Locations Mumbai, Delhi / NCR, Bangalore, Gujarat, Kolkata, Hyderabad

Our client is engaged in funding short term, medium term and long-term working capital needs of SMEs via a suite of customized short and long tenured products.

Responsibilities

• Achieve sales targets through: Driving pipeline funnel to achieve book size and market share
• Monitors local market trends and competitive offerings & identifies opportunities for business expansion for the region
• Ensures minimal client attrition through strong client engagement activities
• Engage with the (DSAs) investment bankers, chartered accountants and brokers in the for sourcing new business on a regular basis
• Raises escalation on delinquent cases/ potential NPAs and closely monitors these through the team for collection dues.
• Tracks key accounts in the portfolio about health of the business and potential early warning signs of NPAs

Acquisition of new clients

• Increases quantum of area business through strong focus on cross-selling initiatives & innovative product mixes.
• Cultivates a deeper customer bonding by ensuring faster TATs in collaboration with the Credit analysts, enabling the use of technology to improve operational efficiencies & responsiveness in customer service to ensure retention of existing customers.
• Coordinate with internal teams and respond to their queries to ensure timely & accurate disbursal
• Complete transactions with customer with appropriate documentation Market Intelligence-Gather market intelligence towards evolving competitive business strategy, policies & processes

Must Have

• Strong understanding of business finance, loan structuring methods and credit administration are key to building credibility with customers and gaining competitive advantage
• Understanding of local market patterns such as specific occupations/trade, industries at play, local financial and investment preferences and practices important to gain competitive advantage while structuring loans and identifying leads.