Workfront SME – Workflow Automation (with Fusion experience)

Job Description

We are looking for a Workfront Subject Matter Expert (SME) with strong functional expertise in Adobe Workfront and hands-on experience in Workfront Fusion to monitor, troubleshoot, and enhance campaign workflow automation. This role focuses on workflow optimization and end-user support , with light Fusion development (not a heavy integration role).

Key Responsibilities

Workflow Monitoring & Troubleshooting

• Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly
• Identify and resolve issues across submissions, approvals, and workflow stages
• Fix functional issues within Workfront and ensure stability of existing workflows

Workflow Optimization (Workfront Fusion)

• Enhance and evolve campaign workflows using Workfront Fusion
• Translate business and campaign manager requests into workflow logic changes
• Develop small-to-medium Fusion workflows to improve automation
• Ensure enhancements follow governance and best practices

End-User Support & Enablement

• Act as the primary SME for workflow-related queries from campaign managers and internal teams
• Provide user guidance, training, and documentation
• Support onboarding for new or updated workflows

Mandatory Skills

• Strong hands-on experience with Adobe Workfront (custom forms, approvals, workflow configuration)
• Hands-on working knowledge of Workfront Fusion (workflow enhancement and automation)
• Experience in monitoring and troubleshooting campaign workflows
• Ability to translate business requirements into Workfront workflows
• Strong communication and stakeholder management skills
• 6+ years of overall experience (48 years relevant Workfront experience)