Workforce Management
TCS
2 - 8 years
Chennai
Posted: 31/05/2025
Job Description
| Performing Real Time Queue Monitoring, Monitoring Service Levels for the lines of business. Creating a game plan for the day and ensure we have right people in the right place at the right time. Ensuring Service Levels are met daily and if they are not met, complete root cause analysis. Determine the triggers that are required to Improve performance. |
| Responsible for Monitoring and responding to calls in the attendance line / QR Code. Answering live calls (limited) on the GWFM attendance line and entering the exceptions into the GWFM Scheduling System. Performing Real Time SL (Service Level) Escalation Procedures: Sending indicators to internal and external customers to advise the performance for all lines of business using color codes. |
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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