Workforce Management Specialist

Job Description

We are looking for Workforce Management expert with 11+ years of experience in Capacity Planning/Scheduling/Forecasting in Back Office processing with expertise in Healthcare, BFSI industry

• Effectively Analyze large volumes of Data, communicate actionable insights and drive improvement based on solid data and analytics.
• Design and develop new ways of working with the back office areas to support best in class Productivity & Cost management.
• Derive Accurate Forecasting and capacity planning for effective Resource Utilization.
• The workforce Manager is responsible for management & direction of the workforce team.
• Manages a team of WFM & Operational analysts.
• Conduct analysis and recommends solutions to Productivity issues over multiple Sites.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.

Job Title: The Level of hire and designation, will be decided, based on the candidates caliber post the interview(s)

Location: Chennai (Guindy) its a Work from office role

Responsibilities:

• Responsible for effective Planning and Analysis to maximize Revenue, Volume Handled and Profitability.
• Responsible for Forecasting Accurate Workload Responsible for creative & efficient Workforce solutions to resource constraints.
• Responsible for leading, developing and managing a team of WFM Experts

Qualifications:

• Full Time Degree in Engineering, Economics, Mathematics, Statistics, Commerce or MBA
• Experience building and analyzing models using various statistical tools for forecasting and optimization of resources.
• Highly Proficient in advanced MS Excel Analytical and logical thinker outstanding communication skills.
• Experience working with globally managed Multi Sites Environment Required Experience is and Exposure of Working in PowerBI.
• Expert knowledge of BFSI/Healthcare/Back Office Staffing fundamentals with a key focus on resource Optimization.
• Ability to work within a team and manage/prioritize workload effectively, managing expectations with key stakeholders.
• Proven team management skills, including the ability to lead, Influence, Motivate, coach and develop others.

Personal Attributes:

Communicate effectively with colleagues and clients.

Good team player.

Quality focused.

Flexible, "can do" attitude.

Proactive and responsible in areas of expertise.

Proactive with respect to personal development.