Workforce Management Analyst
VARITE INC
3 - 5 years
Bengaluru
Posted: 30/12/2025
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Job Description
We have an opportunity with our client Intuit; this is going to be a contract of 1 Years on the payroll of VARITE which is extendable
Experience - 5+ Years
Budget -15-20 LPA
Location - Bangalore (Bellandur)
Notice period - Immediate
Shift- Night Shift
Please share the resume to
- 3-5 years of experience in a data-driven role, preferably within a contact center or operations environment. Experience with a Workforce Management (WFM) tool (e.g., Aspect, IEX, Calabrio, Verint).
- Proven expertise in data analysis and visualization, with proficiency in at least one of the following: R, Python, or SQL.
- Experience with building automated solutions and scripting.
- Strong understanding of scheduling principles and workforce management concepts.
- Excellent communication and collaboration skills, with the ability to present complex data to both technical and non-technical audiences.
- Ability to explain key contact center terms, such as Erlang C, Schedule Efficiency, and Shrinkage (Unplanned vs planned).
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