Workflow Lead
TCS
4 - 8 years
Bengaluru
Posted: 01/03/2026
Job Description
● Monitor and maintain the customer TV Operations within SLAs
● Provide feedback, coaching, and improvement plans to team members
● Suggest & implement workflow improvements
● Monitoring/Processing of tasks/airing/programs using in-house tools and dashboard
● Manage escalations where appropriate
● Monitor chat, emails and other inhouse tools for tickets,escalations, updates from customer internal, TCS, and vendors and handle as per the defined process
● Work assignment to team members
● Follow up with team to ensure tasks are managed accurately and meeting SLAs
● Quality Analysis of tasks performed by the team members
● Participate in regular Client calls and maintain excellent rapport with the Clients
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
