WMS Support Analyst II

POSITION SUMMARY

We are looking for a JDA/BY (Blue Yonder) WMS Analyst to join our team and contribute to the support of critical warehousing systems to aid our warehouse teams day-to-day operations and minor enhancements. The JDA/BY WMS Analysts responsibilities include supporting and solving day to day production issues for 3PL warehouses as well as identifying improvement items for the development teams.

ESSENTIAL JOB FUNCTIONS:

• JDA/BY WMS Functional knowledge (configurations/screens/RF functions)
• Good knowledge on warehouse operations and aware of integrations to WMS system
• Good knowledge on WMS Issues Trace profiling/troubleshooting skills
• Flexible to work in shifts and provide on-call support.
• Ability to handle business critical priority issues independently, able to work and communicate with cross functional teams effectively.
• Ability to perform RCA and suggest long term solutions on issues observed.
• Good knowledge on parcel handler system

SUPPLEMENTAL JOB FUNCTIONS:

• Work in EST & PST time zone as per business needs; On-call Support
• Flexible to work on Saturdays.

EDUCATION & EXPERIENCE:

• Proven work experience as a BY/JDA WMS support analyst/consultant/support engineer
• 2-5 years of experience with BY/ JDA warehouse management applications
• Good with MOCA understanding and proficiency in SQL.
• Efficient English communication (Spoken/Written) skills.
• Bachelors degree in information technology, computer science, or similar discipline is required.
• Experience within a manufacturing/healthcare/distribution environment preferred.
• High energy, self-motivated team player with strong interpersonal skills.
• Agile methodology experience preferred.
• Proven analytical, problem-solving and ITIL Process management skills.