Windows Server Administrator -L2/L3 Level

Job Description Windows Server Admin (L2 / L3)

should have experience in setting up the environment, configuration and troubleshooting with levels of L2 and L3 knowledge.

Office Location: Global village near Kengeri or Pattangere metro station (Remote job all 5days at office)

Role Summary

Experienced System Support professional with strong expertise in managing enterprise IT infrastructure, providing L2 and L3 support for system operations, security, and user services across global projects and overseas clients.

Key Responsibilities

• Provide L2 and L3 system support on premise for Windows-based enterprise environments.
• Manage and administer Windows Active Directory (AD), including user, group, GPO, and security policies.
• Administer Microsoft Intune for device management, compliance policies, and application deployment.
• Implement and manage Multi-Factor Authentication (MFA) and identity security controls.
• Perform Domain Controller (DC) server patching, OS updates, and security hardening.
• Ensure timely security updates, vulnerability remediation, and compliance with organizational standards.
• Troubleshoot complex system, access, and authentication issues escalated from L1 teams.
• Support multiple projects with overseas clients, ensuring adherence to SLAs and time-zone coordination.
• Monitor system health, logs, and alerts; proactively resolve potential issues.
• Participate in incident management, root cause analysis, and problem management.
• Coordinate with vendors and internal teams for advanced troubleshooting and infrastructure improvements.
• Create and maintain system documentation, SOPs, and knowledge base articles.
• Support audits, security reviews, and disaster recovery activities.

Skills & Technologies

• Windows Server, Active Directory, Group Policy
• Microsoft Intune / Endpoint Manager
• MFA, Identity & Access Management (IAM)
• Patch Management & Security Updates
• Windows OS Troubleshooting (L2/L3)
• Incident, Problem & Change Management
• Global / Overseas Client Support

Experience Profile

• Strong hands-on experience in enterprise system administration
• Proven ability to handle complex escalations (L2/L3)
• Experience working with international stakeholders and clients
• Good communication and documentation skills