Dear Professionals,

Greetings from Tata Consultancy Services (TCS)!!!

Windows/EUC/AD/VM Ware

Experience Range: 4-10 yrs

Walkin Drive- chennai/Hyderabad

JD:

End-user facing expertise in providing remote support for hardware and software issues within end-user computer systems to include desktops, laptops, printers and mobile apps
Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
Responds to end-user product related questions for all supported hardware, software and applications
Understands and maintains/outperforms service levels established
Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
Will perform analysis, diagnosis, and resolution of complex desktop/ laptop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels
Receive and respond to incoming requests regarding desktop problems
Experience with Networking and Servers most helpful as well!
Work closely with Desktop Support team members and refine process for efficiency

Interested candidates please share your resumes to email: c.nayana@tcs.com with subject "Windows/EUC/AD/VM Ware"

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Thanks & Regards,

Nayana.Chinta

Windows/EUC/AD/VM Ware