Windows Administrator

Interview mode : Weekend walking drive (Face to Face )

Interview Date : 16-Mar-26

Role : Windows/EUC/AD/VMWare

Experience : 4 to 10 years

Desired Competencies (Technical/Behavioral Competency)

• End-user facing expertise in providing remote support for hardware and software issues within end-user computer systems to include desktops, laptops, printers and mobile apps
• Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
• Responds to end-user product related questions for all supported hardware, software and applications
• Understands and maintains/outperforms service levels established
• Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
• Will perform analysis, diagnosis, and resolution of complex desktop/ laptop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels
• Receive and respond to incoming requests regarding desktop problems
• Experience with Networking and Servers most helpful as well!
• Work closely with Desktop Support team members and refine process for efficiency
• Collaborate with users to troubleshoot and fix issues
• Ensure all support issues and solutions are documented in the Ticketing system
• Configure, install and maintain PCs, software and peripherals
• Perform post-resolution follow ups to maintain end user satisfaction.
• Prepare and lead technical instruction for incoming and existing staff
• Recognize recurring technical issues and propose and implement appropriate solutions
• Take a proactive approach to the computing environment by identifying areas for improvement before issues arrive
• Identify potential issues affecting multiple users and escalate to appropriate resources
• Collaborate internally with team to identify, troubleshoot and resolve technical issues in a timely manner.
• Good Understanding of virtualization technology
• Minimum 5 years of experience on VMware ESX 5.1, 5.5, 6.0 & 6.5
• Proficient in vSphere ESXi & vCenter management.
• Good understanding of HA, VMotion, NSX and DRS Cluster environment.
• Good hands on Experience in diagnostics & troubleshooting of ESXi server environment.
• Experience in performance tuning of VMWare servers and management of servers resources between virtual machines
• Experience in configuration and troubleshooting of vSphere replication, SRM - Failover and Failback configuration.
• Experience in installation of vCenter, ESXi 5.X/6.X and Configuration of vDS, HA, DRS, VUM, FT,
• Experience in configuring DataStores, RDMs, Storage policies etc.
• Experience in creating snapshot backups and troubleshooting snapshots. Experience in installation of NSX
• Experience in vRealize Automation\ Orchestration\vROPs is an added advantage. Good understanding of L2/L3 networking, storage concepts
• In depth knowledge and experience supporting VMware ESXi environments, 6.0 or greater
• Advanced experience supporting VMware products such as NSX, vSAN, vRealize, vcloud director, Continuent
• In depth experience with Microsoft Active Directory and Group Policy Management
• In depth experience with scripting technologies such as PowerCLI
• Leadership or project management experience
• Advanced Proficiency with VMware ESXi environments 6.0 or later
• Experience supporting hyper converged storage such as vSAN
• Strong troubleshooting and problem solving skills
• Experience with deploy the VM build on vSphere vCenter .Strong experience in DNS and DHCP
• Adequate Knowledge of MS Patching and Patching tools (BigFix)
• Secondary Skillset: Windows Administration or Citrix or relevant flavors.
• Ensures seamless 24 by 7 operations for Microsoft Windows servers,
• Windows Server 2008, 2012, 2016 management experience: Minimum 4 to 8+ years of support for Windows environments (server and network).
• Performs analysis, research, and design of new systems. Performs load and performance analysis on existing systems
• Provides third level support to the program system administrators on problem solutions and performance issues
• Provide troubleshooting and diagnostic support , Provide administrative services
• Incident, problem and service outage management
• Collaborate with L3 on patch and bug fix deployment
• Identify and raise system capacity related issues (storage, licenses, performance threshold)
• Server Performance, capacity, utilization monitoring and Health monitoring
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.
• Environment monitoring pro-active monitoring to ensure performance on the server
• Experience in a distributed environment
• Maximizes systems availability and minimizes outages by proactive administration and responding quickly and effectively to all potential issues and outages.
• Responds to and resolves broadcast audio and video quality issues utilizing hardware and software diagnostic tools.
• Participates in the formulation and implementation of all business continuity and disaster recovery planning and testing; updates business continuity and disaster recovery plans and procedures as required ensuring efficient recovery strategies are in place and work; executes business continuity and disaster recovery plans as required.
• Ensures day-to-day server admin task are executed in a timely manner,
• Resolves quickly all operational issues, identifies root causes, researches and tests solutions, and documents and communicates all findings.
• Performs other duties and projects as required.