Windows Administrator

Windows Systems Administrator HCL Technologies

Working Mode: 5 Days from Office

Position Summary:

HCL Technologies is seeking a highly experienced and self-directed Windows and VMware Systems Administrator to join our Managed Services team. This role requires advanced troubleshooting, infrastructure optimization, and technical leadership in a fast-paced, service provider-grade environment.

Key Responsibilities:

Technical Support & Troubleshooting

• Resolve complex configuration and infrastructure issues through simulation and analysis.
• Perform deep technical problem isolation and root cause analysis.
• Escalate to vendor (L4) support when necessary to meet SLAs.
• Correlate incident trends into problem management and implement permanent fixes.

Infrastructure Management

• Administer and optimize Windows Server environments (AD, DNS, GPO).
• Manage VMware vSphere environments including ESXi, vCenter, SRM, and vMotion.
• Execute monthly patch management and infrastructure updates.
• Conduct lab simulations and compatibility testing for new builds.

Client Engagement & Reporting

• Generate customer-facing incident reports and operational summaries.
• Conduct regular client support visits and technical review meetings.
• Present root cause corrective actions and trend analysis to stakeholders.

Project & Process Leadership

• Architect and enhance managed service offerings and infrastructure.
• Participate in RFP responses and pre-sales technical discussions.
• Maintain ITIL-based ticketing and documentation standards.

Required Skills & Experience:

• Experience in enterprise Windows environments with multi-site domains.
• Experience in VMware vSphere administration with clustered storage and HA.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP.
• Experience with NetApp SAN, Cisco UCS, HP DL servers, and CommVault.
• Demonstrated experience in service level management and RCA reporting.

Preferred Certifications:

• Microsoft: MCSA / MCSE / MCITP (Windows Server 2008 or higher)
• VMware: VCP-DCV (vSphere 5.x or higher)
• ITIL Foundation Certified

Soft Skills:

• Excellent communication and client-facing skills.
• Strong documentation, reporting, and presentation abilities.
• Ability to manage priorities, timelines, and cross-functional collaboration.