WFM
TCS
4 - 8 years
Chennai
Posted: 15/10/2025
Job Description
Job Description:
Mandatory:
Strong analytical and Excel/Google Sheets skills.
Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys).
Experience in multi-channel support environments.
Excellent communication and stakeholder management.
Good to Have:
Knowledge of Google Workspace tools.
Familiarity with AI-driven forecasting or scheduling tools.
Experience in BPO or tech support environments.
WFM tools (e.g., NICE, Verint, Aspect)
ITIL Foundation
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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