WFM Scheduler

Scheduling Analyst | Gurgaon / Pune (5 days work from office)

Shift Time : Night shift (US shift)

Key Responsibilities:

• Create and manage efficient workforce schedules to optimize resource utilization
• Perform scheduling analysis and provide staffing recommendations
• Maintain intraday performance and WFM reports
• Ensure data accuracy and integrity within the WFM system
• Manage shift bids, new hire scheduling, and historical data reporting
• Collaborate with cross-functional teams to meet scheduling and coverage needs
• Deliver WFM presentations (New Hire, WBR, Quarterly Reviews)

Key Skills:

• Strong expertise in IEX Workforce Management
• Knowledge of daily/weekly rules, single & multi-skill scheduling
• Experience with MU/CT/TOG setup, break planning, VTO, holidays
• Understanding of SLA, KPIs, and cost optimization
• Strong analytical and communication skills

Qualification:

• Graduate