WFM & MIS Analyst, InPayments Operations Team
Amazon
0 - 3 years
Noida
Posted: 06/06/2025
Job Description
We are seeking a detail
- oriented WFM and MIS Analyst to join our team.
The ideal candidate will optimize staffing levels, manage service levels, and drive operational excellence through data
- driven decision making.
Key job responsibilities
• Manage queue, skill, and profile configurations to optimize staffing alignment with volume de
- mands
• Monitor and analyze real
- time service levels, making necessary adjustments based on arrival pat
- terns, scheduling, and productivity metrics
• Conduct thorough root cause analysis on SLA misses through comprehensive data analysis
• Contribute to the development and implementation of new performance metrics and tools
• Lead change management initiatives related to workforce optimization
• Manage escalation protocols for major operational issues
• Maintain effective communication across all levels of organization, particularly regarding adher
- ence issues
• Develop and maintain daily, weekly, and monthly performance reporting
Basic Qualifications
- Bachelor's degree
- Experience with Microsoft Office products and applications
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Experience with Workforce Management Planning
Preferred Qualifications
- Knowledge of SQL and Excel at a moderate or advanced level
- Experience with Workforce Management Planning and Forecast Planning
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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