We’re Hiring: Telephony Engineer – Vonage

Were Hiring: Telephony Engineer Vonage

Experience: 5+ Years

Job Summary

We are looking for an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. The ideal candidate will have hands-on experience with cloud-based telephony platforms, strong troubleshooting skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Design, develop, configure, and support scalable and reliable communication solutions using Vonage Communications APIs
• Integrate voice and messaging services (SMS/MMS) into existing platforms
• Develop and maintain robust backend services and APIs, ensuring high availability and resilience
• Troubleshoot integration issues and ensure secure, reliable communication services
• Collaborate with internal teams and stakeholders to gather requirements and deliver effective solutions
• Perform system monitoring, upgrades, patching, and health checks
• Provide L2/L3 support for telephony-related incidents and service requests
• Document system configurations, processes, and troubleshooting guides
• Ensure compliance with security, performance, and reliability standards
• Coordinate with vendors and service providers for issue resolution and enhancements

Required Skills & Qualifications

• 5+ years of experience as a Telephony Engineer or in a similar role
• Strong hands-on experience with Vonage telephony systems (Vonage Business, Vonage Communications APIs, or Contact Center solutions)
• Proficiency in backend programming languages such as Java, C#, or Python
• Strong understanding of RESTful APIs, webhooks, and asynchronous processing
• Solid knowledge of VoIP technologies including SIP, RTP, PBX, and call routing
• Experience with cloud-based telephony and unified communications platforms
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Strong analytical and troubleshooting skills

Preferred / Nice-to-Have Skills

• Experience integrating CRM or third-party systems using Vonage or Twilio APIs
• Experience designing microservices using Java 17+ and Spring Boot 3.x
• Exposure to contact center solutions and call analytics/reporting
• Knowledge of ITIL processes and incident management
• Relevant VoIP or Unified Communications certifications

Interested candidates can apply priyanka.tiwari@trantorinc.com