Wellness Concierge Executive - Zenoti Experience Must

Job Title: Wellness Concierge Executive

Department: Front of House

Location: Santacruz, Mumbai

CTC: 68 LPA

Experience: 26 Years

Software Requirement: Mandatory hands-on experience with Zenoti

Application Details

Interested candidates may apply by:

• WhatsApping their CV at +91 85860 15169
• Emailing their CV to mukul.narula@unisoninternational.net

Role Overview

The Wellness Concierge Executive serves as the primary point of contact for guests and plays a critical role in delivering a refined, seamless, and high-quality wellness experience. The role requires a balance of warmth, discretion, and operational precision, ensuring smooth front desk operations and exceptional guest service in a luxury wellness environment.

Key Responsibilities

• Welcome and assist guests with a calm, polished, and professional demeanour.
• Manage appointments, scheduling, rescheduling, and guest profiles using Zenoti with complete accuracy.
• Coordinate with therapists and internal operations teams to ensure seamless session flow.
• Handle guest check-ins and check-outs, billing, invoicing, memberships, and retail transactions.
• Maintain high standards of front desk organisation, cleanliness, and readiness at all times.
• Provide accurate information regarding treatments, schedules, visiting practitioners, and wellness offerings.
• Address guest queries, feedback, or concerns with discretion, empathy, and timely resolution.
• Prepare and close daily operational reports including collections, cancellations, utilisation, and therapist allocation.
• Ensure adherence to service standards reflecting quiet efficiency, professionalism, and attention to detail.

Requirements

• Mandatory: Prior hands-on experience using Zenoti for scheduling, billing, guest management, and reporting.
• 26 years of experience in front desk, concierge, or guest services roles within wellness, hospitality, luxury retail, or premium healthcare settings.
• Strong communication skills with a calm, clear, and confident approach.
• High level of interpersonal maturity and guest-handling capability.
• Excellent organisational skills with strong attention to detail.
• Ability to multitask effectively while maintaining composure during peak hours.
• Well-groomed, presentable, and aligned with a luxury wellness environment.

Preferred Personality Traits

• Warm yet formal and professional
• Highly organised and dependable
• Service-oriented with a refined demeanour
• Accountable, proactive, and detail-focused
• Comfortable working in a quiet, high-touch, client-facing setting