Responsibilities
• Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data • Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts • Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes • Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables • Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope • Own and grow client relationships • Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables • Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction • Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product • Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques
Technical Requirements
Foundational->Service Management->Service Design
Preferred Skills
Foundational->Service Management->Service Design
Additional Responsibilities
• Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role • A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies • Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships • The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment • A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences • A proactive, can-do attitude, sense of humour and a desire to drive the business forward!
Educational Requirements
Bachelor of Engineering,BTech,Bachelor of Design
