WCR - In-Business Quality Assurance – Population Analytics (C13 – VP)

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Wholesale Credit Risk (“WCR”) In-Business Quality Assurance (QA) is an integral part of the ICM organization.

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

The WCR Head of In-Business QA reports results of QARs providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective WCR businesses and In-Business Credit Risk, Independent Risk, Banking & International Credit Review (“BICR”), Internal Audit and Regulators. 

This role is based in Mumbai (India) and reports to In-Business QA WLCR Enablement Head

Key Responsibilities:

• Primarily responsible for population sourcing on a regular basis for all QA entities, working with QA Heads on maintaining standards for analysing applicable workflows for WCR Policies, Procedures and Standards
• Work with multiple teams of professionals to enable effective execution of QARs by assisting early in population analytics to assist on sample selection, resourcing, test script development and other activities for ongoing delivery of robust Quality Assurance results
• Ensure that accurate and timely information pertaining to the Population Extract for each QA vertical is shared with the QA Leads and Heads
• Coordinate with WLCR and CCR Leads and Heads to ensure that timely information is shared with QA Management regarding any blocker preventing a QAR completion and timely execution of QA regular updates
• Ensure that In-Business QA Self-Identified Issues (SII) have been subject to diligent and effective execution of Corrective Action Plans (CAP) and that these have been submitted timely for review and closure to the underlying Action Owners
• Participate in the adequate design and timely communication of Insights and Analytics Management Information (MI) reports with WLCR and CCR QA Leads/Heads
• Support the Heads of WLCR/CCR/Data IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Demonstratable project management or assurance related experience, including 8-10 years in wholesale banking, credit risk management, operations or internal audit at investment or large commercial bank
• Advanced understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline
• Demonstrated capabilities on data analytic tools
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Significant experience in preparing presentations for seniors

Skills/Competencies:

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Demonstrated success as a manager including a track record of building high performing teams
• Proven culture carrier
• Impeccable interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Solid organizational skills with ability to manage time and prioritise effectively with little to no supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject