Responsibilities

Analyst is responsible for receiving warranty claims from customers or authorized service centers. They must carefully review the claim to ensure it meets the specified criteria and contains all necessary documentation.

Analyst must verify if the claimed product is covered under warranty based on the terms and conditions set by the company. This may involve checking the purchase date, warranty period, and any applicable exclusions or limitations.

Analyst is responsible for communicating with customers regarding their warranty claims. This may involve requesting additional information or documentation, providing updates on the status of the claim, or answering any questions or concerns the customer may have.

In cases where the warranty claim involves reimbursement for repairs or replacements made by the customer, Analyst may be responsible for processing the payment. This may involve verifying invoices or receipts, calculating the eligible reimbursement amount, and issuing the payment to the customer.

Analyst must maintain accurate records of all warranty claims processed, including details of the claim, communication with the customer, and any repairs or replacements made. This information may be used for reporting purposes, quality control, or future reference.

Analyst may need to handle customer complaints or disputes related to warranty claims. This may involve investigating the issue, liaising with other departments or teams within the company, and working towards a satisfactory resolution for the customer.

Analyst may be required to provide feedback and suggestions for improving the warranty claim process. This could include identifying common issues or bottlenecks, proposing process changes, or recommending training or resources to enhance efficiency and customer satisfaction.