Warehouse Operations Manager

We are looking for a Senior E-commerce Operations Manager to oversee and optimize end-to-end online business operations across marketplaces and/or D2C platforms. The role requires strong leadership, operational excellence, cross-functional coordination, and a data-driven approach to drive growth, efficiency, and customer satisfaction.

Key Responsibilities

Marketplace & Platform Operations

Manage day-to-day operations across platforms such as Amazon, Flipkart, Myntra, Ajio, Shopify, or company website

Ensure accurate product listings, pricing, promotions, and inventory synchronization

Monitor platform KPIs including sales, conversions, cancellations, returns, and ratings

Order, Inventory & Fulfilment Management

Oversee order processing, fulfilment, shipping, and last-mile delivery coordination

Work closely with warehouses, 3PL partners, and logistics teams to ensure SLA adherence

Optimize inventory planning to avoid stock-outs and overstocking

Process Optimization & Compliance

Develop and improve SOPs for operations, returns, refunds, and customer escalations

Ensure compliance with marketplace policies, legal requirements, and taxation norms

Identify operational bottlenecks and implement automation and process improvements

Team Leadership & Stakeholder Management

Lead, mentor, and manage operations executives and coordinators

Coordinate with internal teamsmarketing, finance, supply chain, customer support, and IT

Act as a key point of contact with marketplace account managers and external vendors

Analytics, Reporting & Cost Control

Analyze sales, operational data, and performance metrics to drive decisions

Prepare MIS reports, forecasts, and operational dashboards for senior management

Monitor operational costs, logistics spend, and margins to improve profitability

Customer Experience & Issue Resolution

Ensure seamless customer experience from order to delivery and post-purchase support

Handle escalations related to delivery, returns, refunds, and negative reviews

Drive initiatives to improve ratings, reviews, and repeat purchases

Required Skills & Qualifications

Bachelors degree in Business, Operations, Supply Chain, or related field (MBA preferred)

610+ years of hands-on experience in E-commerce operations

Strong knowledge of marketplace seller panels and D2C operations

Excellent analytical, problem-solving, and decision-making skills

Proven leadership and people management experience

Proficiency in Excel, MIS reporting, ERP/WMS tools, and basic understanding of analytics

Preferred Skills

Experience managing high-volume SKUs and multi-category portfolios

Exposure to automation tools, OMS, CRM, and inventory management systems

Ability to work in fast-paced, high-growth environments