Warehouse In-Charge

TYPE OF ROLE: Individual Contributor Role

LOCATION: Corporate Office, Mumbai.

BU/ DIVISION: Logistics

JOB PURPOSE:

The Warehouse Operations Manager is responsible for the end-to-end lifecycle of inventory and facility management. This role demands a data-driven leader who can optimize WMS/TMS workflows, manage a large 3rd-party workforce, and maintain "Best-in-Class" standards in SLA, Cost, and Quality. You will be the primary point of contact for resolving complex disputes with both vendors and customers.

KEY RESPONSIBILITIES

1. Operational Excellence (Inbound & Outbound)

• Oversee seamless receiving (Inbound) and dispatch (Outbound) processes to meet daily throughput targets.
• Manage 3rd-party manpower providers, ensuring optimal staffing levels and high productivity.
• Ensure 100% adherence to SLAs for order fulfillment and delivery timelines.

2. Inventory & Systems Management

• Inventory Health: Maintain 99.9% inventory accuracy through rigorous cycle counting and wall-to-wall audits.
• WMS/TMS Mastery: Act as the super-user for the Warehouse Management System (WMS) and Transport Management System (TMS) to automate workflows and reduce manual errors.
• Monitor aging stock and implement "First-In, First-Out" (FIFO) or FEFO protocols.

3. Quality, Safety & Infrastructure

• 5S & Safety: Implement and sustain 5S methodology to ensure a world-class working environment.
• Security: Oversee site security protocols to prevent pilferage and damage.
• Facility/Infra: Manage warehouse infrastructure, including MHE (Material Handling Equipment) maintenance and racking integrity.

4. Dispute Resolution & Relationship Management

• Vendor Disputes: Resolve discrepancies in received quantities, damaged goods, or delayed shipments.
• Customer Disputes: Address claims regarding short-shipments, wrong items, or delivery quality.
• Act as the bridge between the warehouse floor and the procurement/sales teams.

5. Financial Stewardship & Cost Control

• Manage the operational budget (OPEX) with a focus on cost reduction initiatives.
• Provide detailed reports on "Cost per Line" or "Cost per Unit" to senior management.
• Identify bottlenecks to improve productivity and reduce overtime costs.

EDUCATIONAL QUALIFICATIONS: BE /B Tech

WORK EXPERIENCE: 4-10 years preferably in consumer durables industry

NO OF REPORTEES: 3rd Party Workforce