Walk-in Drive For Team Lead-Chargeback & Disputes- Bangalore- 24th Jan

Greeting from Infosys BPM Ltd.,

We are hiring candidates for Team Lead- Chargeback & Disputes Skill. Please walk-in for interview on 24th January 2026 at Bangalore Location

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Team Lead- 4Yr to 6Yrs experience:

Interview details:

Interview Date: 24th January 2026

Interview Time: 10:00 AM till 12:30 PM

Interview Venue:

Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,

Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore- .

Landmark: In Between Sunik Industries and Tejas Networks.

Please find below Job Description for your reference:

• Job Location: Bangalore
• Qualification: Any Graduates - Full time Graduates
• Experience: 4 - 6 Years
• Notice Period: Immediate Joiners to 30 Days
• Shift: Flexible to work with any shifts
• Work From Office is mandatory
• Job Level: 4B
• Designation: Team Lead

Role Overview:

This role ensures effectively delivering high quality work in the scope of work. Meeting the defined targets and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.

Key Responsibilities:

• Deliver high quality work.
• Audit readiness & control adherence.
• Defect RCA and corrective actions.
• Identify opportunities for process improvement and efficiency.
• Ensure compliance with company policies, procedures, and quality standards.

Knowledge & Skills preferred for the role:

• Knowledge of Disputes handling.
• Knowledge of reason codes, Card brands, network rules and guidelines.
• Familiarity with dispute claims value chain.
• Experience in dispute chargeback phase and process.
• Experience in merchant interactions.

Business Performance:

• Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
• Drive automation and continuous improvement within the process.
• Identifies cost saving opportunities.
• Structured and periodic performance management.
• Support and engage with other ad-hoc projects and Organization Development tasks, as required.

Client Management:

• Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
• Actively engaged with Client Relations team for support and expectation management.
• High priority escalation handling and close loop management.
• Ability to follow structured workflows and adapt to new processes.

Educational/Professional Qualifications:

• Bachelors degree in finance, Business Administration, or related field (or equivalent experience).
• Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and other data analysis tools.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a high-volume environment.

Competencies that will be Assessed:

• Leadership & People Management.
• Strategic & Business Acumen.
• Interpersonal & Communication Skills.

Documents and things to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance

Regards,

Infosys BPM Recruitment team.